Screen Printed Tank Top – Broken Heart tattoo

Cancellation and Refund Policy

At Broken Heart Tattoo Bcn , we want you to have the best shopping experience. Therefore, we offer you our cancellation and returns policy:

1. Order cancellations

• Orders can be cancelled free of charge within 2 hours of purchase, provided they have not yet been processed or shipped.

• To request a cancellation, the customer must contact us via email or WhatsApp indicating the order number.

• If the order has already been shipped, it will not be possible to cancel it and you will have to follow the return process.

2. Returns

• We accept returns within 1 day of receiving the order.

• The product must be in its original condition , unused, undamaged, and with its original packaging.

• No returns will be accepted for personalized, personal use or promotional products, unless they have manufacturing defects.

3. Defective or incorrect products

• If you receive a defective, damaged or different product than the one ordered due to our error, please contact us within 1 day of delivery.

• In these cases, you will assume the shipping costs for the return or replacement.

4. Return process

• Once the request is approved, we will tell you the steps to send the product.

• Upon receiving and verifying the condition of the product, the corresponding refund or exchange will be processed.

5. Refunds

• Refunds will be issued using the same original payment method.

• Processing time may vary between 1 and 7 business days , depending on the bank or payment platform.

6. Shipping costs

• Return shipping costs will be borne by the customer, except in cases of defective products or errors on the part of the store.

7. Contact

For any questions or requests related to cancellations or refunds, you can contact us at:
brokenheartattoobcn@gmail.com

or via WhatsApp: +34 637257660

Shipping Policy

At Broken Heart Tattoo Bcn , we make sure your shopping experience is as quick and easy as possible. Here's everything you need to know about our shipping:

Processing Time:
Once your order is placed, we will process it within 2 to 5 business days .

Shipping Methods:
We offer several shipping options to suit your needs:

• Standard shipping: Receive your order within 3 to 7 business days .

• Express shipping: If you're in a hurry, we offer an express option to receive your tote bag in 1 to 3 business days (available only in certain areas).

Shipping Costs:
Shipping costs will be calculated automatically at checkout, based on the delivery location and the selected method.

Where do we ship?
We ship nationwide. If you live outside our coverage area, please contact us to find out if we can ship internationally.

Order Tracking:
Once your order has been shipped, you will receive a tracking number so you can follow the status of your shipment in real time.

Shipping Problems:
If your order doesn't arrive within the estimated time or there's a problem with it, please don't hesitate to contact us . We're here to help you resolve any issues.